FAQ
1. What is your return policy?
You can return your order within 30 days after receiving it. For more details visit our Return and Refund Policy.
2. How long does shipping take?
Shipping times vary based on your location. Typically, orders are processed within 1-3 business days (Monday to Friday) and shipping takes 6-10 business days (Monday to Friday).
3. Do you offer free shipping?
Yes, we offer free shipping for all orders.
4. How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number. Use the provided number to track your order on our order tracking page.
5. What payment methods do you accept?
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Visa
- Mastercard
- American Express
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can make changes if the order has not yet been processed.
7. How can I contact customer support?
To contact our customer support use the information below:
Contact:
Store Name: Isabella London Clothing
Business Address: Unit 7, 8. Etage, Tower B, 83 King Lam Street, Lai Chi Kok, Hongkong
Email: info@isabellalondonclothing.com
Phone: +44 20 4634 6708
Business Days: Monday To Friday, 9:00 AM To 9:00 PM